The citizen survey was administered by ETC Institute of Olathe, Kansas, a professional market research firm. Its purpose is to assess citizen satisfaction with the delivery of major city services and to help determine priorities for the community.
The survey was administered in the summer of 2018 by mail and phone to a random sampling of residents and represented each of the City Council districts equally. In total there were 604 respondents to the survey. The overall results of the survey have a precision of at least +/- 4% at a 95% level of confidence. The city conducted similar surveys in 2000, 2003, 2004, 2006, 2007, 2009, 2010 , 2013 and 2014.
Following are the final results of the most recent Citizen Survey.