As the primary answering point for all Blue Springs 911 emergency calls, Blue Springs Dispatch processes thousands of calls each year including police, fire and emergency medical services. “We get emergency calls quite often,” says Dispatch Supervisor Brian Alexander. “Once you pick up that phone, you never know what’s going to be on the other end.” Dispatchers are the first contact in most emergency situations and are tasked with receiving 911 calls, gathering vital information, and determining if the situation requires police, fire or emergency medical services.