The citizen survey was administered by ETC Institute of Olathe, Kansas, a professional market research firm. Its purpose is to assess citizen satisfaction with the delivery of major City services and to help determine priorities for the community.

The survey was administered at the beginning of 2009 by mail and phone to a random sampling of residents and represented each of the City’s council districts equally. In total there were 822 respondents to the survey. The overall results of the survey have a precision of at least +/- 3.4 percent at a 95% level of confidence. The city conducted similar surveys in 2000, 2003, 2004, 2006 and 2007.

Following are the final results of the most recent Citizen Survey.

2008-2009 Final Report

• Executive Summary
• Charts and Graphs
• Importance-Satisfaction Analysis
• GIS Maps
• Benchmarking Analysis
• Tabular Data/Survey Instrument

Presentation Prepared for City Council