Communications Unit (Police Dispatch)

As the primary answering point for all Blue Springs 911 emergency calls, Blue Springs Police Communications processes thousands of calls each year including police, fire and emergency medical services. 

The Unit operates 24/7 and collects information for Blue Springs Police services and relays calls for partner organizations like Jackson County Sheriff’s Office, Central Jackson County Fire Protection District and Prairie Township Fire Protection District. 

The Police Communications Unit also answers non-emergency calls to request services from animal control officers and City operations like water, streets, and parks personnel after hours or on the weekends.

Staff & Responsibilities
The Dispatch Unit staff includes 1 supervisor and 12 dispatchers.The responsibilities of the Dispatch Unit include:
  • Receives, interprets, and disseminates requests for police
  • Operates over a 2-way radio
  • Operates computer-aided dispatch system to maintain the status of all mobile units
  • Searches local, state, and national data terminals
  • Answers telephones
Reminder to Cell Phone Users
Please make sure the buttons on your phone are not inadvertently dialing 911. The Police Department receives numerous calls without the party realizing the connection and this can delay response to true emergencies.

What to Do When Calling 911

Below are some things to keep in mind when reaching out to 911 in an emergency. 
  • Information - The most essential information dispatchers need is the location of the emergency. Using intersections can help if the exact address is unknown. 
  • Response Time - Officers have a response time goal of five minutes for the top three computer aided dispatch priorities: weapons discharge, robberies and physical disturbances. 
  • Help Is On The Way - If there is a caller witha  serious emergency, dispatchers try to stay on the line to let the caller know when officers are in the area and to keep our officers updated.